removing odors

Let the Air In: Removing Odo …

If your living space has suffered from fire or water damage, there are always after-effects that serve to remind you of loss. Odors cling to belongings, especially soft goods, and it can take special services to properly restore the items and remove the smell. Soil-Away can help with removing odors. With our certified technicians and state-of-the-art equipment, we can eliminate odors from property and belongings. We also dispose of any unsalvageable belongings so you don’t have to. 

In the wake of a fire, we’ll wash and treat all structural surfaces in the affected areas. This will dissolve smoky residue from the pores of most surfaces, which is a common cause of lingering odors. Salvageable appliances, flooring, and other surviving contents are thoroughly cleaned and restored so you can get back to using them. 

We can remediate the smoke and odor problems, no matter what the property layout is. This includes single- and multi-family housing, commercial properties, and other occupied spots. It doesn’t matter what the size of the fire or storm was. Soil Away always has a plan of action, one perfectly customized to your specific needs. 

First, we follow restoration guidelines to evaluate the condition of your structure and possessions. Next, we determine what to do to remove any unwanted odors or remnants of the disaster. Once the assessment is completed, we turn that information into a viable action plan – one that solves your problems.

Complete and Thorough with Odor Removal

Since we provide thorough services, we use HEPA vacuums to remove unwanted particles from surfaces. Simultaneously, our HEPA air scrubbers clean the air capturing unwanted contaminants floating throughout the space. This process maximizes cleaning results and minimizes cross contamination.

If necessary, we will also use baking soda or dry-ice blasting for extreme cases where the odors fight to stick around. Our Esporta Wash System can sanitize soft contents like bedding, clothing, and curtains.

Our restoration techs use a combination of innovative technology and powerful cleaning products to give you fast but complete results. Whenever odors show no sign of leaving, let a full-service emergency restoration service remove them from your property, clothes, and other belongings. After we’re done, you won’t be able to detect any evidence of a fire or flood.

Connected and Resourceful at Removing Odors

We work closely with both local and national insurance carriers, property management companies, and homeowners. Soil-Away wants to make restoration as simple as possible so you don’t have to be stuck in this moment forever. We also provide storm damage restoration, biohazard remediation, furniture and carpet cleaning, and other services for those decidedly stressful events. Call us now at (603) 641-6555 for the best service in your region.

deep cleaning and disinfecting

Deep Cleaning and Disinfecti …

Deep cleaning and disinfection are a big part of picking up the pieces in the aftermath of a disaster. Whether it’s from flooding, fire, or an unseen mold invasion, loss restoration is a step-by-step process to save your properties and belongings.

It’s not easy to prepare for destructive nature. What is important is how you proceed once the damage has run its course or been discovered. After all, extreme natural conditions can lead to financial losses on commercial properties and can impact their ability to do business. Each cause of damage has its own hallmarks that will force a decision:

  • Storm Damage: Violent storms passing through the region have the potential for causing severe damage from lightning strikes, high winds that knock down structures, and rainwater that seeps into every crack.
  • Freezing Temperatures: Bitterly cold winters and below-freezing wind chills cause pipes to freeze and burst. This is one of the most unpredictable and destructive conditions in nature and causes millions of dollars in commercial damage each year.
  • Flash Flooding: An invasion of excessive rainwater requires specialized handling. Not only will it create mold and damage structure foundations, but it can also bring toxic materials to your door, including oil, chemicals, and debris.

At Soil-Away, our team will properly mitigate damages, clean up the disaster, and restore your facility. Deep cleaning and disinfection aren’t easy, but we know how to do them in a cost-saving way so you can reach your goal.

Deep Cleaning and Disinfection: Removal

One touchpoint is the removal of affected materials. For example, porous building materials, such as drywall and carpeting, should be disposed of ASAP. Once torn-out debris is taken care of, the remaining areas must be deep-cleaned and sanitized.

We use cutting-edge tools to accomplish deep cleaning and disinfection, including HEPA vacuums and air scrubs. For the sake of being thorough, we also sand, dry-ice blast, and use other expert techniques to give you maximum cleanliness. Excessive mold spores are never a good thing, so it’s important to completely clean the area to avoid further long-lasting damage.

Once toxic materials have been disposed of and the areas are cleaned, we dry the areas with large fans and dehumidifiers. With the property in the clear, we can begin replacing any damaged components with fresh materials.

Deep Cleaning and Disinfection: Salvaging Belongings

Following the removal of ruined materials, we will identify any salvageable items. With the effectiveness of the Esporta Wash System, we restore soft contents and textiles to a food-grade safe level. We’ll store and then properly clean belongings like sports gear and other thick materials. If you act quickly, there’s a chance that you won’t lose too much in the way of belongings.

We’ll inventory, document, and dispose of any unsalvageable items. During the restoration project, our services can expedite your insurance claim process by providing accurate documentation and photos. This way, any damages and details of our restoration procedures will be there for reference.

Restoration and Remediation You Can Rely On

Soil-Away Cleaning & Restoration provides storm damage restoration, biohazard remediation, fire cleanup, and more. We provide full-service emergency restoration services for your commercial properties. We’ll stop water, fire, smoke, and odor damage from destroying your property and belongings.

Ultimately, natural disasters will only add more stress to your life. That’s an understatement, as costs can stack up if you wait too long to deal with it. For your convenience, we work with quick but effective remediation strategies. 

We bring our best to your door to save the affected areas of your property. Call us now at (603) 641-6555 if your property is at risk.  

mold remediation

4 Keys to Safe, Effective Mo …

Mold remediation is vital to the process of restoring a flooded property back to its original condition. Perhaps you’ve had friends who have experienced a mold invasion or you’ve seen it first-hand. This kind of damage can be difficult to rectify without a good gameplan.

Realistically, you might not understand how fast untreated mold can damage your property and cause potential health issues for any inhabitants. Mold moves quickly, invading hard-to-see crevices. It can slip under the surface of flooring materials or behind drywall to continue its growth. Basically, mold may continue to affect your property unless you enlist a mold remediation service.

This process covers all the bases, including cleaning and sanitizing. Ultimately, restored or salvaged belongings are the ideal outcome. Mold remediation is a thorough process of removing unwanted spores and preventing further damage from occurring. 

Cleaning and Sanitizing

Unfortunately, mold detection often means saying goodbye to affected items. Porous building materials (such as carpeting and drywall) typically need to be torn out and disposed of. This alone is a costly process if you try to attempt it without a professional. 

Without proper mold remediation, your walls, floors, and objects will store mold and potentially affect your health. This threat will also continue to cause property damage. Because of this, be prepared to have porous materials such as carpeting or drywall removed. Along with health issues, your belongings are at stake. Effective mold remediation can eliminate this unwanted invader from your space.

At Soil-Away, we offer mold remediation solutions for you. We can remove the affected wall sections and clean what remains. Our team uses a reliable HEPA vacuums and HEPA air scrubbers to capture mold spores. To remove additional mold spores, we also can utilize hand-sanders and dry ice-blasting to relevant areas of your property. Thorough cleaning is vital before rebuild to ensure the space has been remediated. 

Salvaging Your Belongings

On an important note, there’s a chance that some belongings will survive. With mold remediation, our Esporta Wash System can sanitize soft contents to a food-grade safe level, eliminating unwanted spores found during the inspection.

Soil-Away wants you to have a fresh start. Our clean-up team takes inventory of all items, so you’ll know precisely what is salvageable and what isn’t. Honestly, mold invasion can be a stressful scenario, so we do our best to help you move forward.

Effective Mold Remediation

Don’t wait—call Soil-Away if you suspect mold might have crept into your office or living space. We will deploy all our resources to deliver a successful mold remediation outcome. Your property can return to its pre-mold state so you can carry on.

Soil-Away can remediate the affected areas of your property. We have successfully completed thousands of mold remediation projects. As a result, we know how to deal with even the worst cases. No matter the cause, you’ll want to return your property to normal ASAP. Give us a call at 603-641-6555 or check out our website for quality mold remediation services.


commercial loss restoration

Commercial Loss Restoration: …

Commercial property damage restoration is the solution to returning your commercial business back into a stable condition. Since your property is likely to have public visitors or employees, you need a safe environment. Unfortunately, damages brought on by flooding, fires, and mold can make a place near-uninhabitable. Winding back the clock, or restoring your property and items, needs to happen sooner than later.

Mold remediation is one way to help restore affected areas. Commercial loss restoration is an innovative moisture-sensing process that helps to find potential “breeding grounds” for mold colonies. These can thrive in hidden places for extended periods. Basically, this means your commercial property is under attack in every area: beneath floors, inside walls, or stowed away in storage areas. Wherever there is excessive moisture or untreated organic surfaces, there’s a high risk of mold that needs attention.

Costly damages brought on by devastation can only lead to stress in your already-busy life, so we will help ease your situation with loss solutions. We can inspect your property and provide a detailed estimate. Commercial loss restoration is effective, even under the worst of circumstances, with a proven high percentage of success.

Innovative Commercial Loss Restoration

To help combat commercial losses due to nature and accidents, Soil-Away can provide you the best remediation tactics to ensure a rewind. We have a strong track record of successful restorations, regardless of object type or property layout.

To do so, we use regulation-approved techniques and equipment. For example, heavy-duty pumps can clear all standing water from the flooded premises, which allows us to thoroughly check water-damaged areas. Excessive rain or violent storms might have a major impact, but you do have a chance of controlling the aftermath with commercial loss restoration.

Soil-Away can help restore your property to its pre-damage quality. This isn’t time travel, but we can rewind the damage that has turned your life upside down. Once the commercial loss restoration process is finished, you won’t know the difference between pre-loss and post.

Restoration to Rewind the Damage

Once a structure fire has damaged your business, there’s nothing to do but initiate a clean-up. Commercial loss restoration removes any lingering soot residue or smoke odors from the premises. Soil-Away is certified and equipped to eliminate the noxious odors from materials and contents that suffered from burns or smoke.

As a full-service emergency restoration service, we collaborate with both local and national insurance carriers, property management companies, major corporations, and homeowners in order to get the best results for our clients. Our cleaning and restoration services will provide low-to-high damage restoration, including bio-hazard situations caused by affected building materials, such as drywall and carpeting.

Commercial Loss Restoration

Extreme natural conditions can lead to large costly losses on commercial properties. This means it stands to reason that a substantial solution is in order. Our expert team will mitigate damages, clean up the disaster, and restore your facility to its pre-loss condition.

To serve the community, we are a family-owned and operated service. We’ve witnessed the worst weather and disaster damages, so we’ll come equipped to deal with your losses. To turn back the clock and restore your possessions, call Soil-Away Cleaning and Restoration at (603) 641-6555 or visit our website for more information

soft goods restoration

How Soil-Away Saves Property …

Soft goods restoration in the aftermath of a flood is no easy task. Without the proper care and tools, trying to save submerged stuffed animals and backpacks rarely has a satisfactory conclusion.

However, modern times have led to more effective means of doing so. The Esporta Wash System has led to more success when it comes to the restoration of textiles and soft contents. While the old success rates were low (or nonexistent), Soil-Away has perfected soft goods restoration over the years thanks to advancements in technique.

Technological Advantages

There are important steps to follow once removal and sanitation is complete. In the event of flooding, the Esporta Wash System can sanitize soft contents from water damage or mold.

The Esporta iS4000 Wash System boasts 35% less water consumption than traditional laundry jobs. This results in better restoration of textiles and soft contents, restoring 85% of the contents that traditionally would have been ruined.

What does this mean? Soft goods like heavy clothing, camping gear, and regular bedding accessories are salvageable, which avoids the need to replace everything. This helps you avoid financial and mental costs – the latter being a common experience whenever sentimental belongings are lost.

Soil-Away can help you restore your child’s belongings despite the flood. The Esporta Wash System can save beloved teddy bears and blankets. For sports-playing families, we can ensure your gear is free of excessive bacteria with no lingering odors. Using bacterial swabs before and after the Esporta process will squash any misgivings you might have.

Our services can provide effective cleaning, freshening, and disinfection of the belongings you care about most. Our clients benefit from 24-hour turnarounds on emergency and sentimental items, leading to quicker claim settlements. Contact us and begin to rebuild to normalcy.  

Soft Goods Restoration Means Less Stress

After a flood, you face many stressful decisions. Dealing with lost belongings on top of environmental damage can turn into a costly and lengthy process. To avoid unnecessary issues, you want a fully-integrated closed system, with hardware (the machines), detergents, and software (the methods) to achieve the cleanest job possible. Whenever this is the case, you’ll have less to worry about.

While traditional washing applications must use components from various vendors, such as detergents, and are limited to a physical assessment of stains and odors without scientific or laboratory considerations, the Esporta Wash System is on another level. It can sanitize soft contents to a food-grade safe level, which eliminates mold issues.

At Soil-Away, we inventory, document, and dispose of any unsalvageable items so you don’t have to worry about them. Along with soft goods restoration, we also provide storm damage restoration, biohazard remediation, and furniture/carpet cleaning. We pride ourselves as a community-oriented business – one that’s ready to work for you. Let us remove the stressful bacteria, biowaste, and clingy mildew from your comforters, linens, and leathers.

Save Your Property with Soft Goods Restoration

Soil-Away’s Esporta-certified operators have saved clients tens of millions of dollars in settlement costs. With these methods, you can save thousands on soft contents claims. Our soft goods restoration is capable of erasing damage from your belongings for good. In emergencies, we move quickly to return your goods to pre-flood conditions.

We have been family-owned and operated since 1990. We understand that unexpected mold damage can add more stress in your life, so contact us today. Call us at (603) 641-6555 or visit our website for more information on available services.

soot damage cleanup

Understanding the Soot Damag …

If you need soot damage cleanup, you have likely experienced a fire. If you have experienced a fire, no matter how small or large, you have come to the right place. Soil-Away Disaster Restoration Services has been professionally cleaning, sanitizing, deodorizing, and restoring homes due to fire and soot damage for decades. 

The Basics

Soot is the black, oily residue left behind when materials like plastics, wood, synthetics, and foam burn. Sometimes you’ll even notice a small amount of soot if a candle has burned too close to a wall. 

While small messes like candle soot can be cleaned easily, if you’ve experienced a larger fire and have lots of soot left behind, you should call professionals like Soil-Away Disaster Restoration Services. We know how to clean, sanitize, deodorize, and get your home looking like new in no time with our professional cleaners and equipment.

It’s essential that you not try to clean large soot stains on your own. Soot is notorious for spreading and contaminating other areas – even your clothes. So until we can arrive, don’t touch or try to clean on your own, since it can unintentionally make matters worse. 

Our Process 

Call Us To Start The Soot Damage Cleanup Process

Contact Soil-Away Disaster Restoration Services 24/7 for fire damage emergencies. If you’ve experienced a fire, don’t wait to call. We arrive on the scene ready to help salvage, save, and begin work on getting you back to pre-loss conditions as soon as possible.

Evaluate and Assess

We will thoroughly evaluate the damage, making thorough notes and assessments on what will be necessary to restore your home. We listen to your priorities. Together, we will come up with a plan to get you back on track. 

Secure Property

We offer immediate board-up and tarp services to secure your property, if necessary. 

Document and Communicate

We understand the importance of appropriate and thorough documentation to present to your insurance company. We provide copies of our photos, extensive daily progress journaling notes, and lists of our inventory, pack-out, and storage provisions. In addition, we complete our invoicing with integrity and transparency, so your claims process is a smooth one. 

Contents Restoration

We use various effective cleaning techniques to salvage and restore your property, including our Esporta Wash System for soft goods cleaning. Our Esporta system restores over 90% of the soft contents of a house claim, versus 50% recovery using traditional cleaning methods. 

Water Evacuation and Drying

We begin ridding your home of excess water immediately. When appropriate, we bring in dehumidifiers, moisture detectors, and air movers to complete the drying process. 

Smoke Damage and Soot Removal

We use only the best and most effective cleansers, sanitizers, and deodorizers to remove smoke damage and soot. As a result, we don’t hide smoke and soot issues – we eliminate them. 


Soil-Away Disaster Restoration Services is a one-stop shop when you’ve experienced a disaster. Not only do we mitigate and remediate damage, but we can fully restore your home through our licensed and trained technicians who provide extensive repair needs, including framing, plumbing, and carpentry. 


We know the best way to build your confidence after a disaster is to keep in direct contact with you during your home’s restoration. We will stay in touch through every step of the process and are available to you for questions or concerns at any time. In addition, we will also keep in touch with insurance adjusters, ensuring they have all the documentation they need to process your claim smoothly. 

About Our Soot Damage Cleanup Process 

Soil-Away Disaster Restoration Services cares about our friends and neighbors in Manchester and the surrounding communities. We are here for you 24/7. We’re backed by decades of experience, IICRC certification, licensed, insured, and professionally trained technicians. Call us TODAY for an estimate. 

disaster restoration company

Hiring A Disaster Restoratio …

Disaster strikes! Now what do you do? You need professional help, but how do you know which disaster restoration company to choose? 

Soil Away Disaster Restoration Services in Hooksett understands this is one of the most stressful and emotional moments you’ll likely ever face. Try to take some deep breaths and think through your options before calling a restoration company. Choosing the right disaster restoration company can make all the difference in getting you back to your pre-loss condition as quickly and efficiently as possible. 

Take some time to think before making this critical decision. It can save you time, headaches, and money if you know what to ask before hiring. 

Website Search 

A general website search for restoration companies in your area should pull up those companies closest to you. Go to their business website. Look through their customer satisfaction testimonials. 

However, if a company has a bad reputation, you’ll find that online, too. 

Emergency Hours 

Disasters don’t follow any kind of convenient timeline. When you discover calamity on your property, you need help quickly. Any top-quality professional restoration company provides emergency services 24/7 to customers experiencing a fire, water, storm, or mold disaster. Most guarantee arrival to your property within 60-90 minutes. This responsiveness bodes well for the company’s appreciation of your dilemma and their sense of urgency in getting you back to normal, too. 


Be sure to ask the restoration company in which you are interested if their technicians are licensed, insured, and bonded. Also, inquire about their IICRC certification. The Institute of Inspection Cleaning and Restoration Certification certifies only those companies that meet rigorous industry standards and comply with training requirements for their staff. If your restoration company is IICRC certified, they should be knowledgeable about their equipment, techniques, and be able to provide thoughtful, intelligent answers to any of your questions. 


Restoration companies should provide a 100% customer satisfaction guarantee. Before the company begins to restore your property, they will assess and evaluate the damage thoroughly. Then, they will present you with a plan of action. 

The project manager should walk you through this plan from start to finish and explain what the company intends to do to get you back to pre-loss conditions. While the technician is reviewing the project with you, ask all the questions you may have. Take your time. Restoration companies are working on YOUR schedule, not the other way around. Don’t allow yourself to be rushed into an agreement that you don’t completely understand. 

If you feel uncomfortable or get a bad feeling about the company, they can be dismissed, usually without any financial commitment, before any agreement is made. 

Communication is Key With A Disaster Restoration Company

Top-quality restoration companies will assign a project manager to your case. This project manager will not only stay in daily communication with you regarding the progress of your project, but will also be in touch with your insurance company. The project manager will also provide your insurance company with important documentation like invoices, estimates, photos, and even videos to ensure your claims process is a smooth one. 

Soil Away, a full-service restoration company, has served our friends and neighbors in New England for decades. We understand precisely what to do in any disaster to get your property back to pre-loss condition as quickly as possible. Our customers are also important to us, and we cultivate those relationships with care. 

If you are facing disaster, don’t do it alone. Call Soil Away’s 24-hour emergency care line immediately! You won’t be disappointed. 

fire damage

Five Things To Know About Sa …

Fire damage is devastating, shocking, and traumatizing. You will likely experience a range of emotions, and in the beginning, you need someone to listen. You’ll also need someone to help you think through the next steps.

We’re Listening 

Soil-Away Disaster Restoration Services is a family-owned company with over 30 years of experience helping families and businesses get back to normal after a devastating disaster. While we hope this is a once-in-a-lifetime event for you, this is our business. We know what to do, how to do it, and can give you lots of individualized information based on your unique experience. 

We are available 24/7 for fire emergencies. Call us before the last embers are extinguished so that we can begin restoring your property right away. The sooner we can get on the scene, the more damaged property and personal items we will be able to salvage. 

Our Fire Damage Repair Process 


Our IICRC Certified project managers will thoroughly evaluate your situation, making extensive notes, and comprehensively documenting findings on the scene. We will put together a plan for restoration with a tentative timeline so that you are fully aware of how we intend to achieve your goals. We are happy to provide a copy of this plan and estimate to your insurance company and will work with your adjuster to make the claims process a smooth one. 

Safety and Security

The first step in restoration is providing safety and security to you and our technicians. We will board up and seal any open areas that may pose a security threat. We will also establish access protocols, so you know your home or business is secure.  


We will take extensive photos of our restoration process daily. There is no better way for you to see the beginning, middle, and end of our process. Project notes are another important documentation tool that we take seriously. These notes and photos are also crucial for your insurance company, and we provide copies. 


After a fire, we will need to move your contents to a secure location so that we can begin the reconstruction of your structure as soon as possible. We provide a complete pack-out of all your items, make a thorough and complete inventory of those items, and safely store them for you until the appropriate time. 

Contents Restoration 

We clean, sanitize, and deodorize all your damaged items with safe, responsible, and effective methods. We are first company in New Hampshire to implement the incredibly effective Esporta Wash System for soft contents. The Esporta Wash System is a revolutionary system that allows us to restore 90% of your soft contents, saving insurance companies (and you) thousands of dollars in replacement costs.


You can also trust us to remove and properly dispose of fire-damaged building materials safely. 

Cleaning and Deodorization

This extensive and intensive process removes soot and smoke odors from your structure and existing contents. With our innovative cleaning and deodorization techniques, you will not be able to detect a fire ever occurred, even on rainy or humid days. 

Rebuild and Reconstruct 

We are trained and certified to continue your restoration process with the rebuilding and reconstruction of your property. We provide solutions for framing, plumbing, flooring, and carpentry. When you hire us, you hire a one-stop-shop that can completely rebuild, reconstruct, and restore your home to pre-loss condition. We do it all. 

Claims Processing

We work with your insurance company with transparency and integrity to provide all necessary documentation, including copies of our estimates, invoicing, and photos. 


One of our highest priorities is keeping clear lines of communication open with you and your insurance company. We want you to feel confident and secure in the work we are doing. Also, we want to be sure your insurance company has all the information they need to help make your claims process smooth and easy. In addition, we encourage you to ask questions, drop by to look at progress, and voice any concerns. 

We believe in the highest levels of integrity and transparency and want you to be pleased with the work we do and how we get it done. 

Complete Restoration with Fire Damage and Repair

We are a one-stop company with a wide service area covering Manchester, Laconia, Portsmouth, Nashua and surrounding areas. We will help you navigate the entire restoration process from its beginning to its very end. In addition, we want to help you to get your house back to feeling like home again as soon as possible. One way we help homeowners achieve that goal is by seeing the job through from beginning to end. 

Soil-Away manages a team of skilled contractors who can meet the unique needs of your specific project. We provide a full range of licensed and insured experts, from carpenters and roofers to electricians and plumbers. This team is managed and overseen by your Soil-Away point of contact, so you don’t have to worry about keeping track. We do all of that for you. 

Because we can manage the entire job, you’ll get back to your home much faster than you would if you were trying to handle all the moving parts alone. You don’t have to wait for the next steps, delivery dates, or for contractors to get back to you. We handle all that so you don’t have to.  

Confidence and Trust In Our Fire Damage Repair

Soil-Away Disaster Restoration Services is a family-owned, local Manchester business with an A+ rating from the Better Business Bureau. With our decades of experience, we help families and business owners get back to normal after all types of disasters. Since we’re available 24/7 for emergencies like a fire, water, or storm damage, we know what to do even when it feels like you do not. 

You are important to us. As a result, we won’t disappoint you. Call us TODAY for more information or an estimate. 

basement water removal

Installing Sump Pumps and Ho …

You have a basket full of laundry and are headed down the basement stairs. You have a lot on your mind and certainly no time for extra chores. You’re halfway down the stairs when you notice it – WATER! 

Flooded basements are no fun. Always inconvenient and usually unexpected, basements typically flood due to heavy rain, a burst pipe, or even a clogged basement drain. 

Call Soil-Away Cleaning and Restoration Services immediately for remediation and restoration of your flooded basement. With over 30 years of flood damage restoration experience, we are available 24/7 for situations just like this. 

Basement Water Removal: The Process 

Evaluate and Assess. The first thing our certified Soil-Away technician will do is assess the damage. We will find the source of the water first and ensure the water has stopped. We will make sure there are no safety issues that we need to address. Then, we make a detailed plan focusing on getting you back to pre-loss conditions. 

Document. Rest assured that we will provide your insurance company a copy of our assessment, and we will document the entire project with a camera. Our specialized equipment, like an infrared camera and moisture meters, ensure accurate note-taking. We keep lines of communication open so that you can feel confident about how we’re handling your unique situation. 

Water Extraction. We must begin extracting water as soon as possible. We use a powerful, truck-mounted water extraction unit that performs more effectively and efficiently than small, portable units some other companies use. 

Property Cleanup. If there are unsalvageable items, we will remove and dispose of them. We clean and sanitize all affected areas. Your situation may necessitate our use of HEPA vacuuming and applying an antimicrobial agent to prevent mold growth. 

Structural Drying. Floors, walls, and sometimes ceilings can be saturated during a basement flooding. We want to avoid demolition, so we make it a priority to save everything we can. Our comprehensive structural drying process ensures the best drying results. 

Contents Restoration. We are New Hampshire’s first Certified Esporta Soft-Contents Restoration Operator. This technologically-advanced system allows us to salvage many of your damaged items. We also provide full inventory and documentation services, along with pack-out and storage services, if necessary. 

Insurance Billing. When you hire Soil-Away, we do the heavy lifting for you, and that includes dealing with your insurance company. We gear our documentation process toward a smooth claims process. While we hope this is a once-in-a-lifetime experience for you, we deal with jobs like this all the time. We know what types of documentation insurance companies need to process your claim, and we provide it. There are no secrets. We keep in close contact with you throughout the entire process. 

Installing Sump Pumps 

A sump pump is an appliance designed to pump water from one location to another. Usually, contractors install sump pumps in the lowest point of a basement. Should there be flooding, the pump is activated quickly and begins diverting water to a designated area outside the home. 

Most new homes built in the northeast come with sump pumps already installed, but older homes may not have a sump pump. If your basement floods, we should check to see if your sump pump needs replacing or whether you need to have one installed. 

How Soil-Away Can Help With Basement Water Removal

Soil-Away Cleaning and Restoration Services is here to help! Our family-owned business has helped our friends and neighbors in Hookset and surrounding communities for over 30 years. Not only can we clean up after a basement flood, but we will also help you prevent it from happening again. Call us TODAY!  


How to Deal with Smoke Damag …

Where there is smoke damage, there was a fire. At Soil-Away, our team of professionally trained restoration technicians understands the devastation a fire causes. We know the frustration and fatigue of trying to recover once you’ve been affected by a fire, too. 

Once the fire is extinguished, restoration can feel like an impossible task. Smoke damage is insidious, and if it’s not handled by professionals, it can resurface for years to come, especially on hot, humid, or rainy days. With our specialized, high-tech restoration systems, we will eliminate all smoke damage so there is no remaining smoke odor. 

IICRC-Certified Soil-Away Restoration will get you back to pre-loss conditions with a restoration plan designed specifically for you. They train in the latest technologies and techniques. This means our technicians will clean, deodorize, sanitize, and restore your property to pre-loss conditions as quickly as possible. 

Our Process

First, we listen. Although we have handled many smoke damage and fire restoration incidents, this situation is unique to you. We want to hear about your experience and prioritize restoration based on what you deem most important.  

Then, based on your priorities, we will work with you to determine what to salvage and what to discard. 

Next Steps

Next, we thoroughly evaluate your situation. Then we’ll present you with a detailed list of how we plan to clean and restore your property. We establish a flexible timeline, so you know exactly how long your restoration will take. We will also provide this list to your insurance adjuster to assist with the claim processing. 

Our technicians will photograph and document all affected areas and specific items, taking detailed notes of soot and smoke odors. We want you to understand the processes we will undertake to restore your property completely. We will also provide copies of this information to your insurance adjuster.

How Soil-Away Can Help

We treat all your valuables as if they were our own and have a higher rate of salvaging soft contents (bedding, clothing, stuffed animals, etc.) than any other company in the region because of our Esporta Wash System. The Esporta Wash System utilizes technology, special cleaning cycles, and powerful, but safe detergents to restore salvageable soft goods to pre-fire use.  

Furniture, appliances, family photos, wedding china – whatever was in soot and smoke; we make every effort to restore it to pre-fire condition. We will set aside and verify with you any valuables we cannot restore before transporting for disposal.  

Communication is key. Fires are traumatic and stressful. We want to alleviate further stress by effectively communicating with you. Without burdening you with unimportant details, we reach out during every step in the process. We want you to be completely aware of what we are doing and how our timeline is working. 

About Soil-Away

Soil-Away Restoration has served our friends and neighbors in Manchester, Concord, northern Massachusetts, and southern Maine from our Hooksett, New Hampshire office for decades. 

Our independent, family-owned business maintains comprehensive, up-to-date training for all our technicians, and we are available 24 hours a day and 7 days a week. 

Call us TODAY to help make your restoration process as quick and painless as possible. We will not disappoint you. 

commercial water damage

Can Your Business Survive Co …

It’s not always possible to fully anticipate emergency situations. However, preparations can mean the difference between a small amount of damage and a total loss. When it comes to keeping your business property safe, appropriate preparation can mean keeping your business open as opposed to having to close permanently. Here are a few ways that you can safeguard your business from commercial water damage.

Water Damage Prevention Tip #1: Know Local Laws

The first important tip to consider about preventing commercial water damage involves legal protections in place for businesses in your area. In some cities and states, investing in flood and sewer backup prevention systems can result in tax deductions. Do your research and know what protections exist before the unexpected happens. Verify that you understand insurance rules and regulations to avoid unfortunate surprises.

Commercial Water Damage Prevention Tip #2: Annual Inspections

The second important tip to prevent commercial water damage involves scheduling annual inspections. What sets commercial spaces apart from residential properties is the complexity of the systems in a business building. Plumbing, sewage, and HVAC systems can differ from property to property. The best way to prevent these complex systems from sustaining water damage is to hire a professional inspector to visit your facility often–at least annually. These professionals will take a closer look at your systems to verify that they are in good working order. They will also advise you if there are any items that could fail or cause other issues within your facility. Surviving water damage means understanding existing risks.

Water Damage Prevention Tip #3: Secure Valuable Stock and Property

The third thing to know about commercial water damage is how important it is to secure valuable stock and other property from unexpected damage. Depending on the nature of your business, the types of items you have on hand that will need to be kept secured. Paper documents that cannot be duplicated should be scanned to the cloud. Tools and merchandise should also be secured to avoid potential water damage and loss.

Commercial Water Damage Prevention Tip #4: Have a Plan

The fourth thing to consider before water damage occurs is how your team will move forward in the event of potential damage. While it may not be feasible to account for all possibilities, having a contingency location can mean the difference between a loss of money and a continuing way to keep customers, employees, and your business in good working order. If possible, consider the benefits of using a work-from-home plan to allow productivity to continue as assessments and repairs are completed at your facility.

Commercial Water Damage Prevention Tip #5: Call Soil-Away

You’ve learned a few quick tips about commercial water damage prevention. It’s time to add some protection to your business plan. When you’re ready to prevent future water damage, it’s time to contact our team. Soil-Away has been helping customers prevent and repair water damage for over three decades. Our team takes great care to secure your property before it’s too late. Contact us right away!

frozen pipes

What To Do About Frozen Pipe …

As the calendar shifts ever closer to the winter months, the risk of pipe damage due to frozen pipes increases.While scheduling an annual pipe inspection could reveal possible failing pipes early on, there is no guarantee that a sudden issue won’t arise as the temperatures dip below freezing. In today’s blog post, we’ll take a closer look at how to safely handle frozen pipes this year.

Addressing Frozen Pipes: Turn the Water Off

The first thing to do if you find frozen pipes is to turn off the water if possible. While it won’t solve the problem, it will limit the amount of water damage inside your home once they start leaking. With the water main off, setup buckets under the burst pipes and open any water fixtures inside your home. This will relieve pressure and capture residual water leaking from pipes. Monitor pipes and leaks until you can get a licensed plumber to make the repairs. 

Addressing Frozen Pipes: Thaw the Pipes

The second thing to do is to try and thaw your pipes. This can be done with a space heater or a hair dryer. Use caution to avoid causing additional damage to your home or injuring yourself. This process can be particularly risky if flammable materials get too close to the heat source. If you don’t feel comfortable thawing the pipes yourself, let a trained professional handle it.

Addressing Frozen Pipes: Check Thawed Pipes for Leaks 

The third thing to do when addressing frozen pipes involves looking for visible leaks. Once the pipes have returned to normal, leave the water main off and take a close look at your pipes. When pipes freeze and then return to normal, damage can happen as a result of the changing surface area. Leaving the water main off will prevent a mess and damaged pipes will be just as visible when empty.

Addressing Frozen Pipes: Call a Water Damage Repair Specialist

The fourth step to take involves calling trained professionals. Finding a qualified water damage restoration company may take some time, but it will pay off in the end. Hiring a professional team like Soil-Away will provide you with peace of mind and a thorough flood cleanup process. If you even think that frozen pipes and water damage are a problem in your home, don’t wait. Give our team a call. We’ll arrive quickly and help prevent a bigger mess. Make Soil-Away your one and only call. Contact us today!

A Beginner’s Guide to …

A sewage backup is a dangerous situation. This experience is especially treacherous with commercial spaces. If you’re a business owner, closing for an unspecified amount of time to address a sewage removal problem can be catastrophic. This is true in terms of cost and money lost. Therefore, it’s essential to know what to do for sewage removal.

Sewage Removal Fact #1: What Causes Sewage Backups

There are a few reasons why sewage backups happen. The most common are the result of structural failure of your pipes, the introduction of improper items into the pipe system, or from heavy rain. Structural failures typically occur when a pipe degrades or when another issue occurs within the connecting sewer system. Toys, rags, and sanitary products are improper for flushing down toilets. These create clogs that prohibit waste water from moving forward. With nowhere else to go, it returns into your system. Heavy rains also lead to overwhelming pipe systems and waste water returning in abundance.

Fact #2: Toxicity of Sewage

A sewage backup needs to be addressed quickly due to the toxic nature involved. Sewage is considered toxic because it’s not always easy to know what potential health risks are living in the water. Sewer water can contain dangerous substances like E. coli and salmonella among other bacteria strains. Exposure to bacteria can cause illness. It’s important to determine the level of damage caused by sewage quickly and try to minimize the spread. Do what you can to remove valuables from the area to avoid further damage to property. Then wait for a professional sewage removal team to arrive.

Sewage Removal Fact #3: Quick Removal

Contacting a professional team like Soil-Away is the best and quickest way to get rid of sewage in your commercial space. Our experts are trained in the safest and quickest techniques to remove risk from your property. Once the sewage is gone, we complete a deep cleaning that leaves your business clean, sanitized, and ready to re-open. We address any damage to the best of our ability and to your satisfaction–guaranteed. Don’t waste another moment. If you have sewage backing up into your business. Contact us right away!



When Tenants Go Wild: How Ap …

In the world of property management, there is always so much that needs to be done. Whether it’s working to get new tenants approved, keeping current tenants happy, or managing any of the other dozens of duties involved, it’s tiring work. The last thing that a property manager needs is to worry about fixing damage between “move out and make ready.” In today’s blog post, we’ll take a look at the apartment restoration process and how it can make your working life that much easier.

When You Inspect and Find Damage

Once a tenant has moved out of their unit, there’s usually something that needs to be done to get it ready for the next tenant to move in. While most tenants are respectful and will have only minor wear and tear issues to remedy, all tenants are not as considerate. When your team does a walk-through and notes significant damage, it’s time to contact a professional restoration company like Soil-Away.

Our Team Will Design a Restoration Plan

When our team arrives, we will work quickly to determine how to best clean up the mess and get your unit back to make-ready status. As business owners, we understand that every day that you can’t lease a unit is money lost. We want you to be able to maximize your income and provide safe housing for new tenants as soon as possible. Once we’ve assessed the damage, we will share our findings with you. The we will work together on a repair plan that meets your schedule and budget.

Our Restoration Team Works Quickly and Completely

Our restoration professionals will use the best materials available to get the job done. At Soil-Away, our team is experienced in a wide array of areas. This includes flooding, mold, HVAC, and other aspects of structural repairs. The experts that arrive on day one will be the same ones who get the job done. We won’t rest until you’re 100% satisfied with our work.

Soil-Away LLC: Multiple Unit Property Restoration Experts

Now that you’ve learned how Soil-Away can assist you with repairing your apartment units, it’s time to work together. Since 1990, we have been working with property management to restore their properties to excellent condition. We’re a Hooksett, New Hampshire based company. This allows us to address jobs throughout our state, Northern Massachusetts, and Southern Maine. Find out what sets Soil-Away apart from the rest. Contact us today to learn more!

deep cleaning

Five Tips for Deep Cleaning …

Keeping a commercial building clean is challenging enough without the Novel Coronavirus (COVID-19) making things even more complicated. In addition, keeping your office clean can be a challenge if it’s not maintained regularly. In today’s blog, we’ll look at five tips for deep cleaning your commercial office building.

Deep Cleaning Tip #1: Involve the Entire Team

The first tip for deep cleaning your commercial office building is that it’s not a one-person job. While there are janitorial teams and professional cleaners to do an on-going clean, everyone has a role to play in keeping the office neat and tidy. Find ways to build a culture of responsibility that makes cleanliness a part of the daily routine. Some of the tips that follow play into this.

Cleaning Tip #2: Keep Disinfectant Wipes and Sprays Nearby

The second idea to assist in cleaning is to keep the building stocked with disinfectant wipes, sprays, and other cleaners. Depending on the nature of the work that your company needs, it might be easier to place these items in common areas such as bathrooms, kitchens, and storage closets that all employees can access. Making it easier for them to clean their own messes will save time and money on hiring outside cleaning crews.

Deep Cleaning Tip #3: Don’t Forget to Dust Electronics

The third tip involves keeping all electronic devices clean and fresh. Computers, desktop phones, printers, and other technological items should be dusted and sanitized on a regular basis. In many companies, these cleaning tasks are done by an overnight shift or at the beginning of each person’s workday. Finding ways to make these processes seamless can really improve sanitation quality.

Cleaning Tip #4: Schedule Outside Cleaners for After Hours

The fourth suggestion for cleaning your commercial office building is to bring in professional deep cleaners at odd hours. Scheduling these deep cleaning activities for later in the evenings will allow the professionals to work quickly without disturbing the flow of daily business. Additionally, more complicated deep cleaning processes can happen thoroughly without interruptions.

Deep Cleaning Tip #5: Soil-Away–Your Commercial Office Building Cleaners

The fifth and final tip for deep cleaning your building is to hire the best of the best. The team at Soil-Away has been working hard to serve customers for over three decades. A secret to our success? Treating all of our clients like family. We’re an independent business, ready and able to help your business stay clean and healthy. If you’re in the market for a deep clean, contact us today!

restoration services

Esporta Restoration Services …

Your home has suffered a significant event like a fire, flood, or other emergency. Therefore, the first priority is to get the structure back to normal. The water must be removed and all structural damage must be repaired. Then, it’s time to see what can be done about the soft contents of your home. One of the best ways to address those items is the Esporta Wash System. In today’s blog, we’ll take a look at some of the benefits of using it as one of your restoration services.

Esporta Restoration Services Reason #1: It’s Powerful

The first reason to consider using the Esporta Wash System to clean your soft goods is its sheer power. These patented machines are designed to effectively clean approximately 85-90% of all damaged items. It targets soot, sewage, bio-contamination, and other signs of water damage. Moreover, it delivers a superior quality of clean. Therefore, trusting the Esporta system is more reliable than a home washing machine or a dry-cleaning service.

Esporta Restoration Services Reason #2: It’s Faster

Secondly, the Esporta Wash System quickly cleans your soft possessions. When the team at Soil-Away uses the Esporta system, we are using the highest quality commercial-grade cleaner. This allows us to restore your cherished possessions. One of the ways that it goes above and beyond any average washing machine is how it operates. The Esporta is designed to separate your soft goods into four separate containers. These limit contents and allow hydraulic pressure to do the dirty work. Additionally, separate containers mean better control over how clean your possessions can become once more.

Esporta Restoration Services Reason #3: It’s Covered By Insurance

The third reason to consider using the Esporta Wash System is that it’s frequently covered by insurance. If you’re already having other home restoration services completed by Soil-Away, your insurance company will likely allow us to use the system to repair your soft goods. Additionally, our team is trained to understand the insurance process. Therefore, we will do everything we can to make it efficient. We will provide your insurer with photos, documentation, and any other necessary information. We get the job done to your satisfaction.

Soil-Away Restoration

Now you’ve learned the top three reasons to invest in the Esporta Wash System for your restoration needs. Therefore, it’s time to learn more about Soil-Away Restoration. We are ready to assist you with any and all remediation services. This includes fire, flood, and even mold. Also, we have experts on our team that can make the process as easy and comfortable as possible. Don’t wait–contact us today to learn more!

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