You have a basket full of laundry and are headed down the basement stairs. You have a lot on your mind and certainly no time for extra chores. You’re halfway down the stairs when you notice it – WATER! 

Flooded basements are no fun. Always inconvenient and usually unexpected, basements typically flood due to heavy rain, a burst pipe, or even a clogged basement drain. 

Call Soil-Away Cleaning and Restoration Services immediately for remediation and restoration of your flooded basement. With over 30 years of flood damage restoration experience, we are available 24/7 for situations just like this. 

Basement Water Removal: The Process 

Evaluate and Assess. The first thing our certified Soil-Away technician will do is assess the damage. We will find the source of the water first and ensure the water has stopped. We will make sure there are no safety issues that we need to address. Then, we make a detailed plan focusing on getting you back to pre-loss conditions. 

Document. Rest assured that we will provide your insurance company a copy of our assessment, and we will document the entire project with a camera. Our specialized equipment, like an infrared camera and moisture meters, ensure accurate note-taking. We keep lines of communication open so that you can feel confident about how we’re handling your unique situation. 

Water Extraction. We must begin extracting water as soon as possible. We use a powerful, truck-mounted water extraction unit that performs more effectively and efficiently than small, portable units some other companies use. 

Property Cleanup. If there are unsalvageable items, we will remove and dispose of them. We clean and sanitize all affected areas. Your situation may necessitate our use of HEPA vacuuming and applying an antimicrobial agent to prevent mold growth. 

Structural Drying. Floors, walls, and sometimes ceilings can be saturated during a basement flooding. We want to avoid demolition, so we make it a priority to save everything we can. Our comprehensive structural drying process ensures the best drying results. 

Contents Restoration. We are New Hampshire’s first Certified Esporta Soft-Contents Restoration Operator. This technologically-advanced system allows us to salvage many of your damaged items. We also provide full inventory and documentation services, along with pack-out and storage services, if necessary. 

Insurance Billing. When you hire Soil-Away, we do the heavy lifting for you, and that includes dealing with your insurance company. We gear our documentation process toward a smooth claims process. While we hope this is a once-in-a-lifetime experience for you, we deal with jobs like this all the time. We know what types of documentation insurance companies need to process your claim, and we provide it. There are no secrets. We keep in close contact with you throughout the entire process. 

Installing Sump Pumps 

A sump pump is an appliance designed to pump water from one location to another. Usually, contractors install sump pumps in the lowest point of a basement. Should there be flooding, the pump is activated quickly and begins diverting water to a designated area outside the home. 

Most new homes built in the northeast come with sump pumps already installed, but older homes may not have a sump pump. If your basement floods, we should check to see if your sump pump needs replacing or whether you need to have one installed. 

How Soil-Away Can Help With Basement Water Removal

Soil-Away Cleaning and Restoration Services is here to help! Our family-owned business has helped our friends and neighbors in Hookset and surrounding communities for over 30 years. Not only can we clean up after a basement flood, but we will also help you prevent it from happening again. Call us TODAY!