Month: February 2021

If you need soot damage cleanup, you have likely experienced a fire. If you have experienced a fire, no matter how small or large, you have come to the right place. Soil-Away Disaster Restoration Services has been professionally cleaning, sanitizing, deodorizing, and restoring homes due to fire and soot damage for decades. 

The Basics

Soot is the black, oily residue left behind when materials like plastics, wood, synthetics, and foam burn. Sometimes you’ll even notice a small amount of soot if a candle has burned too close to a wall. 

While small messes like candle soot can be cleaned easily, if you’ve experienced a larger fire and have lots of soot left behind, you should call professionals like Soil-Away Disaster Restoration Services. We know how to clean, sanitize, deodorize, and get your home looking like new in no time with our professional cleaners and equipment.

It’s essential that you not try to clean large soot stains on your own. Soot is notorious for spreading and contaminating other areas – even your clothes. So until we can arrive, don’t touch or try to clean on your own, since it can unintentionally make matters worse. 

Our Process 

Call Us To Start The Soot Damage Cleanup Process

Contact Soil-Away Disaster Restoration Services 24/7 for fire damage emergencies. If you’ve experienced a fire, don’t wait to call. We arrive on the scene ready to help salvage, save, and begin work on getting you back to pre-loss conditions as soon as possible.

Evaluate and Assess

We will thoroughly evaluate the damage, making thorough notes and assessments on what will be necessary to restore your home. We listen to your priorities. Together, we will come up with a plan to get you back on track. 

Secure Property

We offer immediate board-up and tarp services to secure your property, if necessary. 

Document and Communicate

We understand the importance of appropriate and thorough documentation to present to your insurance company. We provide copies of our photos, extensive daily progress journaling notes, and lists of our inventory, pack-out, and storage provisions. In addition, we complete our invoicing with integrity and transparency, so your claims process is a smooth one. 

Contents Restoration

We use various effective cleaning techniques to salvage and restore your property, including our Esporta Wash System for soft goods cleaning. Our Esporta system restores over 90% of the soft contents of a house claim, versus 50% recovery using traditional cleaning methods. 

Water Evacuation and Drying

We begin ridding your home of excess water immediately. When appropriate, we bring in dehumidifiers, moisture detectors, and air movers to complete the drying process. 

Smoke Damage and Soot Removal

We use only the best and most effective cleansers, sanitizers, and deodorizers to remove smoke damage and soot. As a result, we don’t hide smoke and soot issues – we eliminate them. 

Rebuilding

Soil-Away Disaster Restoration Services is a one-stop shop when you’ve experienced a disaster. Not only do we mitigate and remediate damage, but we can fully restore your home through our licensed and trained technicians who provide extensive repair needs, including framing, plumbing, and carpentry. 

Communication

We know the best way to build your confidence after a disaster is to keep in direct contact with you during your home’s restoration. We will stay in touch through every step of the process and are available to you for questions or concerns at any time. In addition, we will also keep in touch with insurance adjusters, ensuring they have all the documentation they need to process your claim smoothly. 

About Our Soot Damage Cleanup Process 

Soil-Away Disaster Restoration Services cares about our friends and neighbors in Manchester and the surrounding communities. We are here for you 24/7. We’re backed by decades of experience, IICRC certification, licensed, insured, and professionally trained technicians. Call us TODAY for an estimate. 

Disaster strikes! Now what do you do? You need professional help, but how do you know which disaster restoration company to choose? 

Soil Away Disaster Restoration Services in Hooksett understands this is one of the most stressful and emotional moments you’ll likely ever face. Try to take some deep breaths and think through your options before calling a restoration company. Choosing the right disaster restoration company can make all the difference in getting you back to your pre-loss condition as quickly and efficiently as possible. 

Take some time to think before making this critical decision. It can save you time, headaches, and money if you know what to ask before hiring. 

Website Search 

A general website search for restoration companies in your area should pull up those companies closest to you. Go to their business website. Look through their customer satisfaction testimonials. 

However, if a company has a bad reputation, you’ll find that online, too. 

Emergency Hours 

Disasters don’t follow any kind of convenient timeline. When you discover calamity on your property, you need help quickly. Any top-quality professional restoration company provides emergency services 24/7 to customers experiencing a fire, water, storm, or mold disaster. Most guarantee arrival to your property within 60-90 minutes. This responsiveness bodes well for the company’s appreciation of your dilemma and their sense of urgency in getting you back to normal, too. 

Certification

Be sure to ask the restoration company in which you are interested if their technicians are licensed, insured, and bonded. Also, inquire about their IICRC certification. The Institute of Inspection Cleaning and Restoration Certification certifies only those companies that meet rigorous industry standards and comply with training requirements for their staff. If your restoration company is IICRC certified, they should be knowledgeable about their equipment, techniques, and be able to provide thoughtful, intelligent answers to any of your questions. 

Guarantees 

Restoration companies should provide a 100% customer satisfaction guarantee. Before the company begins to restore your property, they will assess and evaluate the damage thoroughly. Then, they will present you with a plan of action. 

The project manager should walk you through this plan from start to finish and explain what the company intends to do to get you back to pre-loss conditions. While the technician is reviewing the project with you, ask all the questions you may have. Take your time. Restoration companies are working on YOUR schedule, not the other way around. Don’t allow yourself to be rushed into an agreement that you don’t completely understand. 

If you feel uncomfortable or get a bad feeling about the company, they can be dismissed, usually without any financial commitment, before any agreement is made. 

Communication is Key With A Disaster Restoration Company

Top-quality restoration companies will assign a project manager to your case. This project manager will not only stay in daily communication with you regarding the progress of your project, but will also be in touch with your insurance company. The project manager will also provide your insurance company with important documentation like invoices, estimates, photos, and even videos to ensure your claims process is a smooth one. 

Soil Away, a full-service restoration company, has served our friends and neighbors in New England for decades. We understand precisely what to do in any disaster to get your property back to pre-loss condition as quickly as possible. Our customers are also important to us, and we cultivate those relationships with care. 

If you are facing disaster, don’t do it alone. Call Soil Away’s 24-hour emergency care line immediately! You won’t be disappointed.