Month: January 2021

Fire damage is devastating, shocking, and traumatizing. You will likely experience a range of emotions, and in the beginning, you need someone to listen. You’ll also need someone to help you think through the next steps.

We’re Listening 

Soil-Away Disaster Restoration Services is a family-owned company with over 30 years of experience helping families and businesses get back to normal after a devastating disaster. While we hope this is a once-in-a-lifetime event for you, this is our business. We know what to do, how to do it, and can give you lots of individualized information based on your unique experience. 

We are available 24/7 for fire emergencies. Call us before the last embers are extinguished so that we can begin restoring your property right away. The sooner we can get on the scene, the more damaged property and personal items we will be able to salvage. 

Our Fire Damage Repair Process 

Evaluation

Our IICRC Certified project managers will thoroughly evaluate your situation, making extensive notes, and comprehensively documenting findings on the scene. We will put together a plan for restoration with a tentative timeline so that you are fully aware of how we intend to achieve your goals. We are happy to provide a copy of this plan and estimate to your insurance company and will work with your adjuster to make the claims process a smooth one. 

Safety and Security

The first step in restoration is providing safety and security to you and our technicians. We will board up and seal any open areas that may pose a security threat. We will also establish access protocols, so you know your home or business is secure.  

Documentation 

We will take extensive photos of our restoration process daily. There is no better way for you to see the beginning, middle, and end of our process. Project notes are another important documentation tool that we take seriously. These notes and photos are also crucial for your insurance company, and we provide copies. 

Contents

After a fire, we will need to move your contents to a secure location so that we can begin the reconstruction of your structure as soon as possible. We provide a complete pack-out of all your items, make a thorough and complete inventory of those items, and safely store them for you until the appropriate time. 

Contents Restoration 

We clean, sanitize, and deodorize all your damaged items with safe, responsible, and effective methods. We are first company in New Hampshire to implement the incredibly effective Esporta Wash System for soft contents. The Esporta Wash System is a revolutionary system that allows us to restore 90% of your soft contents, saving insurance companies (and you) thousands of dollars in replacement costs.

Demolition 

You can also trust us to remove and properly dispose of fire-damaged building materials safely. 

Cleaning and Deodorization

This extensive and intensive process removes soot and smoke odors from your structure and existing contents. With our innovative cleaning and deodorization techniques, you will not be able to detect a fire ever occurred, even on rainy or humid days. 

Rebuild and Reconstruct 

We are trained and certified to continue your restoration process with the rebuilding and reconstruction of your property. We provide solutions for framing, plumbing, flooring, and carpentry. When you hire us, you hire a one-stop-shop that can completely rebuild, reconstruct, and restore your home to pre-loss condition. We do it all. 

Claims Processing

We work with your insurance company with transparency and integrity to provide all necessary documentation, including copies of our estimates, invoicing, and photos. 

Communication

One of our highest priorities is keeping clear lines of communication open with you and your insurance company. We want you to feel confident and secure in the work we are doing. Also, we want to be sure your insurance company has all the information they need to help make your claims process smooth and easy. In addition, we encourage you to ask questions, drop by to look at progress, and voice any concerns. 

We believe in the highest levels of integrity and transparency and want you to be pleased with the work we do and how we get it done. 

Complete Restoration with Fire Damage and Repair

We are a one-stop company with a wide service area covering Manchester, Laconia, Portsmouth, Nashua and surrounding areas. We will help you navigate the entire restoration process from its beginning to its very end. In addition, we want to help you to get your house back to feeling like home again as soon as possible. One way we help homeowners achieve that goal is by seeing the job through from beginning to end. 

Soil-Away manages a team of skilled contractors who can meet the unique needs of your specific project. We provide a full range of licensed and insured experts, from carpenters and roofers to electricians and plumbers. This team is managed and overseen by your Soil-Away point of contact, so you don’t have to worry about keeping track. We do all of that for you. 

Because we can manage the entire job, you’ll get back to your home much faster than you would if you were trying to handle all the moving parts alone. You don’t have to wait for the next steps, delivery dates, or for contractors to get back to you. We handle all that so you don’t have to.  

Confidence and Trust In Our Fire Damage Repair

Soil-Away Disaster Restoration Services is a family-owned, local Manchester business with an A+ rating from the Better Business Bureau. With our decades of experience, we help families and business owners get back to normal after all types of disasters. Since we’re available 24/7 for emergencies like a fire, water, or storm damage, we know what to do even when it feels like you do not. 

You are important to us. As a result, we won’t disappoint you. Call us TODAY for more information or an estimate. 

You have a basket full of laundry and are headed down the basement stairs. You have a lot on your mind and certainly no time for extra chores. You’re halfway down the stairs when you notice it – WATER! 

Flooded basements are no fun. Always inconvenient and usually unexpected, basements typically flood due to heavy rain, a burst pipe, or even a clogged basement drain. 

Call Soil-Away Cleaning and Restoration Services immediately for remediation and restoration of your flooded basement. With over 30 years of flood damage restoration experience, we are available 24/7 for situations just like this. 

Basement Water Removal: The Process 

Evaluate and Assess. The first thing our certified Soil-Away technician will do is assess the damage. We will find the source of the water first and ensure the water has stopped. We will make sure there are no safety issues that we need to address. Then, we make a detailed plan focusing on getting you back to pre-loss conditions. 

Document. Rest assured that we will provide your insurance company a copy of our assessment, and we will document the entire project with a camera. Our specialized equipment, like an infrared camera and moisture meters, ensure accurate note-taking. We keep lines of communication open so that you can feel confident about how we’re handling your unique situation. 

Water Extraction. We must begin extracting water as soon as possible. We use a powerful, truck-mounted water extraction unit that performs more effectively and efficiently than small, portable units some other companies use. 

Property Cleanup. If there are unsalvageable items, we will remove and dispose of them. We clean and sanitize all affected areas. Your situation may necessitate our use of HEPA vacuuming and applying an antimicrobial agent to prevent mold growth. 

Structural Drying. Floors, walls, and sometimes ceilings can be saturated during a basement flooding. We want to avoid demolition, so we make it a priority to save everything we can. Our comprehensive structural drying process ensures the best drying results. 

Contents Restoration. We are New Hampshire’s first Certified Esporta Soft-Contents Restoration Operator. This technologically-advanced system allows us to salvage many of your damaged items. We also provide full inventory and documentation services, along with pack-out and storage services, if necessary. 

Insurance Billing. When you hire Soil-Away, we do the heavy lifting for you, and that includes dealing with your insurance company. We gear our documentation process toward a smooth claims process. While we hope this is a once-in-a-lifetime experience for you, we deal with jobs like this all the time. We know what types of documentation insurance companies need to process your claim, and we provide it. There are no secrets. We keep in close contact with you throughout the entire process. 

Installing Sump Pumps 

A sump pump is an appliance designed to pump water from one location to another. Usually, contractors install sump pumps in the lowest point of a basement. Should there be flooding, the pump is activated quickly and begins diverting water to a designated area outside the home. 

Most new homes built in the northeast come with sump pumps already installed, but older homes may not have a sump pump. If your basement floods, we should check to see if your sump pump needs replacing or whether you need to have one installed. 

How Soil-Away Can Help With Basement Water Removal

Soil-Away Cleaning and Restoration Services is here to help! Our family-owned business has helped our friends and neighbors in Hookset and surrounding communities for over 30 years. Not only can we clean up after a basement flood, but we will also help you prevent it from happening again. Call us TODAY!